FAQ
ALEJANDRA GUTTY | TANGO COACHING®
FAQ | Frequently Asked Questions
Table of Contents
How to buy?
Buying on our site is very easy. Just REGISTER, create an account with a password, add the class you’re interested in to your cart, complete the payment, and that’s it—your content is ready to access!
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- Browse the STORE, choose your class, and add it to the CART. Click “continue shopping” if you want to add more classes to your order. If you have a discount code, enter it in the COUPON CODE field.
- CHECK OUT by filling in the SIGN-UP form with your email and password.
- Select your currency (ARS or USD) to see the available payment methods and complete your purchase.
- You’ll receive several emails related to your purchase—check your spam folder just in case.
IMPORTANT: make sure to click the ACTIVATE ACCOUNT button in one of those emails. - Done! You can now watch your class in ACCOUNT > VIDEOS.
Let’s Tango!
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*REGISTER SING-UP: After signing up with your email and password, you’ll receive an email to VERIFY your account. In that email, you’ll find a button that says ACTIVATE ACCOUNT—click it to proceed. Don’t forget to check your spam folder, as the email might end up there.
This step is essential; otherwise, you won’t be able to make purchases.
REGISTRATION AND ACCOUNT
You can freely browse all the content on the Tango Coaching® STORE, but to make a purchase, you need to create an account using your email and a password of your choice.
Registering is quick and easy: go to this link under the SIGN UP section, enter an email you frequently use, and set a password. You’ll instantly receive an email to VERIFY your account (if you don’t see it in your inbox, check your Spam folder). In that email, you’ll find a button that says ACTIVATE ACCOUNT—click it, and your account will be active. Completing this step is essential to make purchases on the platform.
Whenever you want to access the CLASSES you’ve purchased, simply log in to the site with your email and password. (You can choose to have your details remembered for quicker access.)
In your ACCOUNT, you’ll also find details of your purchases and memberships.
coupON
Start your purchase by selecting your classes and adding them to the cart. Before completing your order, you’ll see the option to add a COUPON. Enter the code in the designated field and click APPLY. Check the discount and proceed with the payment.
FAQ | Frequently Asked Questions
ABOUT CONTENT AND USE
How long do I have access to my classes?
You will have access for 30 days from the date of purchase. During this time, you can watch the class as many times as you want, whenever you wish.
The access period is limited because we want to avoid procrastination: the idea is to encourage you to establish priorities more effectively. If, after the 30-day membership, you wish to continue accessing the class, you can repurchase it; there are no recurring payments.
Is the content downloadable?
One of the greatest advantages of our platform is that you only need to be connected to the internet to watch the classes, as the content is hosted on our platform and does not take up space on your devices.
What language are the classes in?
El audio en español (con transcripciones) y subtítulos en inglés.- En algunos clases, incluso podés elegir la posibilidad as leyendas y subtítulos que quieras. *More languages will be available soon.
Do I have to be a professional to take these courses?
No, but it is necessary to have an understanding of the language of tango dance.
What level do I need to take the classes?
Nivel intermedio y avanzado sería lo ideal. Pero no descartes tu posibilidad de probar y superarte, en cualquier parte de tu camino.
Do I need a dance partner?
It’s not necessary to have a dance partner to benefit from the class. While, many of the classes and exercises proposed are designed for pairs, you can learn and enjoy training alone and then practice it with a friend or colleague.
Can I listen to and watch the classes without using my body?
Yes, listening and watching are just as important as movement, but we would love for you to move! The classes are designed with this premise, and we recommend that you dance because, besides, dancing is great fun
Do I have to be of a certain age to take the classes?
Of course not. You will recognize your body and know how far to push yourself, regardless of your age or the physical training you are used to doing. For us, there are no age limits to learning.
What if I forget my username and password?
You can quickly reset or recover this information from here:
Does the platform work in my country?
The platform is accessible worldwide (except in countries where internet access is restricted). If you can access the site and view the class previews, you will also be able to access and purchase all the videos you want.
If I don’t dance tango, can I take the classes?
If you have no experience in tango, you may not be able to fully benefit from the content. However, we encourage you to watch the preview videos and decide afterward. This might be the perfect opportunity to spark your interest and start exploring the fascinating world of tango dance.
Is it useful for tango salón – pista?
Definitely. You will incorporate key tools of tango dance. By training the mechanics of tango and the connection with your partner through movement, you will enrich and deepen your dancing. It will undoubtedly be very useful.
What device do I need to watch the videos?
You can log into your account on Alejandra Gutty • Tango Coaching® STORE and watch the videos from any computer, tablet, or phone. We recommend using a larger screen to enjoy more details and ensuring you always have a good internet connection.
What if I can’t watch my class?
Si tenés problemas para ver una clase adquirida, te sugerimos chequear la calidad y velocidad de tu conexión a internet. Recordá que siempre deberás estar conectadx a una red para acceder a tu cuenta y a los videos que adquiriste. Otra opción es que te asegures que tu compra haya sido efectuada y aprobada. Y por último, no olvides que tenés que tener la suscripción activa para verla (recordá que las clases no son lifetime).
Si chequeaste todo esto y aún así no podés verla, comunicate con nosotros a través de este formulario de contacto. – o si te es más cómodo por mensaje en nuestra cuenta de Instagram.
How many times can I watch my classes?
You can watch the videos an unlimited number of times while they are available. Memberships last for 30 consecutive days from the date of purchase. Once that period is over, you can purchase it again as many times as you like.
Are the videos sequential?
Las clases fueron concebidas con el estilo y la metodología de Tango Coaching® de Alejandra Gutty. En estos momentos hay dos categorías: ESPECIALES y SEMANALES.
Las propuestas no tienen un orden ni una correlatividad específica, pero todo está relacionado y es parte del mismo universo.
More about purchases, refaund and returns
How to buy?
Purchasing from Alejandra Gutty • Tango Coaching® STORE is very simple; it’s like shopping online on any website. You just need to register, create a user account with a password, and add the product to your cart. When you have all the products you want, the site will take you to the payment platform to enter your details. Complete the payment, and that’s it!
What payment methods are available?
Podés pagar con tarjeta de crédito desde cualquier parte del mundo.
Si comprás desde Argentina, pagás a través de los medios que ofrece Mercado Pago (incluso dinero en cuenta). Para el resto del mundo, usamos PayPal, o sea que también podés usar saldo en cuenta . IMPORTANTE: podrás pagar con tu tarjeta sin tener una cuenta de PayPal, no es necesario que tengas una cuenta allí, sólo la usamos como pasarela.
How do I know what payment options are available to me?
By registering, go to “create user,” enter your details, and then in your cart, the corresponding options for you will appear. For Argentina, it’s Mercado Pago, and for the rest of the world, it’s PayPal.
When is my purchase confirmed, and when do I gain access to the class?
If the purchase is accepted/confirmed by Mercado Pago or PayPal, the activation of your membership will be automatic. You will receive a confirmation email once the payment is credited. If 48 hours pass and you have not received the confirmation, please contact us through our support form.
I registered but did not receive the confirmation email; what should I do?
Make sure you have used your device’s default browser. Also, check that the email is not in the “Spam” or “Junk” folder of your inbox.
Does registering cost anything?
No, registration is free of charge. It has no expiration, but you can delete your account whenever you want.
Can I purchase multiple products at once?
Yes, you can buy as many items as you want.
Is it safe to buy from this site?
Yes. We work with the leading online payment gateways in Latin America and the world, which ensure security in all transactions made through their system.
What are promotional codes? COUPON
These are alphanumeric promotional keys that, when validated, generate a discount on a specific product in the store. If you have a promotional code/COUPON, enter it before proceeding to complete the purchase in the indicated box that says “Add a coupon.” You will see the final amount automatically.
Can I request a product exchange or a refund?
No, it is not possible to make exchanges or request refunds on this platform. Therefore, we recommend carefully reading the information about each product and reviewing the previews and descriptions of the classes before purchasing. Once the purchase is made, no changes or returns can be processed.