Alejandra Gutty

FAQ

ALEJANDRA GUTTY | TANGO COACHING®

FAQ | Frequently Asked Questions

Table of Contents

How to buy?

Buying on our site is very easy. Just REGISTER, create an account with a password, add the class you’re interested in to your cart, complete the payment, and that’s it—you can access your content right away!
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  1. REGISTER or LOG IN to your account if you’ve already registered with your email and password.
    IMPORTANT: You’ll receive and email to ‘ACTIVATE ACCOUNT’.
  2. Click on STORE: add your classes to your CART.
  3. Complete the payment—but make sure to enter the discount code (if you have one) where it says ‘COUPON CODE.
  4. You’ll receive three emails: order received, order complete, and suscription activation.
  5. Your classes will be in your ACCOUNT, under the VIDEOS section.
  6. Remember to check teh expiration of your videos under MEMBERSHIPS, so you can plan and make the most of them. Now, let’s dance!
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*REGISTRATION – important:
After signing up with your email and password, you’ll receive an email to VERIFY your account. This message will include a button that says ACTIVATE ACCOUNT—click it to proceed. Don’t forget to check your spam folder, as the email might end up there. Completing this step is essential; otherwise, you won’t be able to make purchases.

REGISTRATION AND ACCOUNT

You can freely browse all the content on the Tango Coaching® STORE, but to make a purchase, you need to create an account with your email and a password of your choice.

Signing up is quick and easy: go to this link under the REGISTER section, enter an email you use frequently, and set a password. You’ll instantly receive a message to VERIFY your account (if you don’t see it in your inbox, check your Spam folder). This message will include a button that says ACTIVATE ACCOUNT—click it, and your account will be activated. Completing this step is essential to be able to make purchases on the platform.

Whenever you want to access the CLASSES you’ve purchased, simply go to the site, log in to your ACCOUNT with your email and password. (You can choose to save your login details for quicker access.)
In your ACCOUNT, you’ll also find details of your purchases and memberships.

DO YOU HAVE A COUPON?

Start your purchase by selecting your classes and adding them to the cart. Before completing your order, you’ll see an option to add a COUPON. Enter the code in the designated field and click APPLY. Check the discount and proceed with the payment.

FAQ | Frequently Asked Questions

ABOUT CONTENT AND USE

How long do I have access to my classes?

You will have access for 30 days from the date of purchase. During this time, you can watch the class as many times as you want, whenever you wish.
The access period is limited because we want to avoid procrastination: the idea is to encourage you to establish priorities more effectively. If, after the 30-day membership, you wish to continue accessing the class, you can repurchase it; there are no recurring payments.

Is the content downloadable?

One of the greatest advantages of our platform is that you only need to be connected to the internet to watch the classes, as the content is hosted on our platform and does not take up space on your devices.

What language are the classes in?

The audio is in Spanish (with transcriptions) and subtitles in English. In some classes, you can even choose the type of captions and subtitles you prefer. *More languages will be available soon.

Do I have to be a professional to take these courses?

No, but it is necessary to have an understanding of the language of tango dance.

What level do I need to take the classes?

Intermediate and advanced levels would be ideal. But don’t discount your ability to try and challenge yourself, no matter where you are on your journey.

Do I need a dance partner?

It’s not necessary to have a dance partner to benefit from the class. While, many of the classes and exercises proposed are designed for pairs, you can learn and enjoy training alone and then practice it with a friend or colleague.

Can I listen to and watch the classes without using my body?

Yes, listening and watching are just as important as movement, but we would love for you to move! The classes are designed with this premise, and we recommend that you dance because, besides, dancing is great fun

Do I have to be of a certain age to take the classes?

Of course not. You will recognize your body and know how far to push yourself, regardless of your age or the physical training you are used to doing. For us, there are no age limits to learning.

What if I forget my username and password?

You can quickly reset or recover this information from here:

Does the platform work in my country?

The platform is accessible worldwide (except in countries where internet access is restricted). If you can access the site and view the class previews, you will also be able to access and purchase all the videos you want.

If I don’t dance tango, can I take the classes?

If you have no experience in tango, you may not be able to fully benefit from the content. However, we encourage you to watch the preview videos and decide afterward. This might be the perfect opportunity to spark your interest and start exploring the fascinating world of tango dance.

Is it useful for tango salón – pista?

Definitely. You will incorporate key tools of tango dance. By training the mechanics of tango and the connection with your partner through movement, you will enrich and deepen your dancing. It will undoubtedly be very useful.

What device do I need to watch the videos?

You can log into your account on Alejandra Gutty • Tango Coaching® STORE and watch the videos from any computer, tablet, or phone. We recommend using a larger screen to enjoy more details and ensuring you always have a good internet connection.

What if I can’t watch my class?

If you’re having trouble viewing a purchased class, we suggest checking the quality and speed of your internet connection. Remember, you must always be connected to a network to access your account and the videos you’ve purchased. Another option is to make sure your purchase was completed and approved. Lastly, don’t forget that you need an active subscription to watch it (remember, classes are not lifetime access).

If you’ve checked all of this and still can’t view the class, please contact us through this contact form—or if it’s more convenient, send us a message on our Instagram account.

How many times can I watch my classes?

You can watch the videos an unlimited number of times while they are available. Memberships last for 30 consecutive days from the date of purchase. Once that period is over, you can purchase it again as many times as you like.

Are the videos sequential?

The classes were designed with the style and methodology of Tango Coaching® by Alejandra Gutty. Currently, there are two categories: SPECIALS and WEEKLY.
The offerings do not follow a specific order or sequence, but everything is interconnected and part of the same universe.

More about purchases, refaund and returns

How to buy?

Purchasing from Alejandra Gutty • Tango Coaching® STORE is very simple; it’s like shopping online on any website. You just need to register, create a user account with a password, and add the product to your cart. When you have all the products you want, the site will take you to the payment platform to enter your details. Complete the payment, and that’s it!

What payment methods are available?

You can pay with a credit card from anywhere in the world.
If you’re purchasing from Argentina, you can pay through the methods offered by Mercado Pago (including account balance). For the rest of the world, we use PayPal, which means you can also use your PayPal balance. IMPORTANT: You can pay with your card without needing a PayPal account—it’s not necessary to have an account there, we simply use it as a payment gateway.

How do I know what payment options are available to me?

By registering, go to “create user,” enter your details, and then in your cart, the corresponding options for you will appear. For Argentina, it’s Mercado Pago, and for the rest of the world, it’s PayPal.

When is my purchase confirmed, and when do I gain access to the class?

If the purchase is accepted/confirmed by Mercado Pago or PayPal, the activation of your membership will be automatic. You will receive a confirmation email once the payment is credited. If 48 hours pass and you have not received the confirmation, please contact us through our support form.

I registered but did not receive the confirmation email; what should I do?

Make sure you have used your device’s default browser. Also, check that the email is not in the “Spam” or “Junk” folder of your inbox.

Does registering cost anything?

No, registration is free of charge. It has no expiration, but you can delete your account whenever you want.

Can I purchase multiple products at once?

Yes, you can buy as many items as you want.

Is it safe to buy from this site?

Yes. We work with the leading online payment gateways in Latin America and the world, which ensure security in all transactions made through their system.

What are promotional codes? COUPON

These are alphanumeric promotional keys that, when validated, generate a discount on a specific product in the store. If you have a promotional code/COUPON, enter it before proceeding to complete the purchase in the indicated box that says “Add a coupon.” You will see the final amount automatically.

Can I request a product exchange or a refund?

No, it is not possible to make exchanges or request refunds on this platform. Therefore, we recommend carefully reading the information about each product and reviewing the previews and descriptions of the classes before purchasing. Once the purchase is made, no changes or returns can be processed.